Michael Scott was one of the best salespeople Dunder Mifflin ever had. Then he got promoted to regional manager and spent seven seasons proving that being excellent at a job and being excellent at managing the people who do that job are almost entirely different skills. It's a familiar story outside of Scranton, too. The person who gets promoted is usually the one who was best at the actual work — the top closer, the most reliable nurse, the fastest person on the help desk, t